Terms & Conditions

Welcome! We're excited to help you take the next step in your TEFL journey. These Terms and Conditions explain the details of how our TEFL courses and practicum programs work. Please take a moment to read them carefully before signing up.

1. Who We Are

We resell accredited TEFL courses provided by The TEFL Institute. By purchasing a TEFL Institute course from us, you acknowledge that course content, structure, and certification are delivered by The TEFL Institute and not developed in-house. All practicum courses—free and paid—are provided and administered by The Brook Hill Alliance, Inc. through our Brook Hill Training Institute. By purchasing from us, you agree to the policies outlined below, and to The TEFL Institute’s terms and conditions, which can be found here.

2. Course Access and Validity

Access to your course is granted upon delivery of login credentials from The TEFL Institute. Course logins are typically issued within 1–3 business days of purchase.

Course access is valid for 6 months from the activation date.

3. Teaching Practicum Courses

We offer separate practicum courses to help you gain hands-on teaching experience. These are operated solely by The Brook Hill Training Institute, a division of The Brook Hill Alliance, and are not affiliated with The TEFL Institute platform.

Practicum Types:

Free 15-Hour Practicum (Optional):

A complimentary 15-hour practicum is available to customers who purchase a TEFL Institute course through our website. In most cases, this option must be selected at checkout to be included. However, we may offer the practicum post-purchase as part of a promotion, invitation, or manual enrollment at our discretion.

This practicum is not automatically included and must be accepted or activated by the participant before scheduling begins. Availability remains subject to capacity, instructor scheduling, and minimum enrollment.

We recommend that participants begin the 15-hour practicum after completing their TEFL course, so they are prepared to apply what they’ve learned. This ensures a more effective and rewarding teaching experience. It is your responsibility to request scheduling after completion of your TEFL course. To request scheduling, please contact: Traininginstitute@tbha.co.

Paid Practicum Options (Open to All):

Our paid practicum programs are open to anyone seeking practical teaching experience, regardless of whether you purchase a TEFL course from us. These options include extended hours, personalized feedback, and additional instructional support.

4. Practicum Requirements and Expectations:

By enrolling in a practicum course (free or paid), you agree to the following terms:

Scheduling Availability: Practicum sessions are only offered Monday through Friday, between 10:00 AM and 2:30 PM (U.S. Eastern Time). Participants must be available for at least two (2) hours per week during that window.

Agreed Schedule is Final: Once a teaching schedule is agreed upon, it cannot be changed without advance notice and approval. Frequent cancellations or no-shows may result in removal from the practicum. In order to complete the practicum requirements, any missed practicum sessions — regardless of reason — must be rescheduled and completed:

Within our standard scheduling hours: Monday to Friday, between 10:00am and 2:30pm (U.S. Eastern Time), and

Within the original practicum time window (i.e. your 10-hour practicum period), unless an extension is granted at our discretion.

Extensions may be granted on a case-by-case basis if reasonable and subject to instructor availability, but are not guaranteed. We do not offer evening or weekend sessions. Participants are expected to commit to the agreed schedule and make every effort to attend sessions consistently.

Delivery Format: All practica are conducted live online. Participants must have reliable internet access, a quiet and professional environment, and the ability to teach using video conferencing tools (such as Zoom or similar platforms).

Internet & Equipment: In order to participate, you must have:

Reliable, high-speed internet access, with a minimum of 4 Mbps download and upload internet speed. (If unsure, click here to test internet speed. This link directs to M-Lab third party speed test.)

A computer with Intel i5 processor or equivalent and 4GB computer RAM

A working webcam (HDD preferred)

Microphone and speaker (noise cancelling headphones preferred)

A quiet space suitable for teaching

You are responsible for ensuring your device is compatible. We are not liable for outages, incompatibility, or failures on these platforms. We will support you in troubleshooting, but cannot guarantee resolution of platform issues. If we determine that your setup prevents effective participation, we may delay or cancel your practicum.

English Proficiency: All practicum participants must have an English proficiency level of C1 or higher (Advanced) on the CEFR scale. If no formal test scores are submitted, your proficiency will be assessed informally through your communication and submitted materials. We reserve the right to cancel or postpone your practicum if your English level is determined to be below this standard, as it may impact your ability to teach effectively.

EFL student learners participating in practicum sessions are enrolled as part of a broader program and are encouraged to attend every class. You are expected to conduct each scheduled practicum session as planned, regardless of how many students attend. Brook Hill makes reasonable efforts to fill classes, but does not guarantee student attendance and is not responsible for rescheduling sessions due to student no-shows. If students do not show up or leave early, the session may still count toward practicum completion, provided that you were present, prepared to teach, and fulfilled all other teaching duties. Brook Hill staff will determine whether the session counts toward required practicum hours. Practicum participants are not permitted to cancel or skip sessions due to low, or no, student attendance unless instructed by Brook Hill.

5. Availability and Scheduling Disclaimer

We do our best to place you in a practicum within a timely manner:

Paid practica are usually scheduled within 3 months of purchase.

Free practica are subject to availability and must be requested after completing the TEFL course.

We cannot guarantee that practicum schedules will match your personal preferences, but we will provide reasonable options within our availability. Timelines may vary depending on enrollment levels, scheduling constraints, and participant availability within our standard hours (Monday to Friday, 10:00 AM to 2:30 PM Eastern Time). Free practica have no cash value, are non-refundable, and cannot be redeemed for a discount or monetary credit. Practica that are not scheduled - whether due to the participant’s unresponsiveness, lack of availability, or other factors - will not be refunded.

6. Use of Online Tools and Platforms

All practicum sessions and coursework are delivered using digital platforms. Practicum students will be provided:

A company-assigned email address (under our domain).

Access to Google Workspace tools (e.g., Google Drive, Google Classroom).

A licensed Zoom account for use during practicum sessions.

You agree to the following conditions of use:

All accounts are for practicum purposes only. Misuse—including sending inappropriate emails, spamming, sharing unauthorized materials, or modifying account settings—is strictly prohibited.

Your assigned accounts and tools remain the property of The Brook Hill Alliance and will be deactivated upon practicum completion or at our discretion.

You may not share login credentials or access rights with others.

Any violation may result in immediate removal from the practicum and potential legal action.

We are not liable for platform-related issues (outages, incompatibilities, etc.), but will provide support to help resolve them when possible.

7. Purchasing & Payment

All prices are listed in USD and are subject to change without notice.

Full payment is required at the time of purchase.

We accept all major credit cards.

You will receive confirmation of your purchase via email.

8. Refund & Cancellation Policy

The TEFL Institute Courses: TEFL Institute course sales are final.

Free practicum courses carry no cash value and are non-transferable.

Free Practicum: The free 15-hour practicum carries no cash value and is not refundable or transferable. It is only available to students who select the practicum at the time of TEFL course purchase and meet the eligibility requirements outlined above.

Practicum Course (Paid Options): Refunds for paid practicum options are available only if cancellation is requested before a teaching schedule has been confirmed. Once a schedule has been agreed upon, no refunds will be issued. If you experience technical issues or schedule conflicts after scheduling, we will work with you to offer rescheduling options when possible, but this does not guarantee a refund.

In cases of documented emergency or technical failure on our part, partial refunds or credit may be considered at our discretion.

9. User Responsibilities

By enrolling, you agree to:

Use the course(s) for your personal, non-commercial learning only.

Not share login credentials or course materials with others.

Follow all participation guidelines for both the TEFL course and practicum sessions.

10. Intellectual Property

TEFL Institute content is owned by The TEFL Institute and subject to their copyright terms.

Practicum content (instructions, feedback rubrics, lesson plans, materials, etc.) is the intellectual property of The Brook Hill Alliance, Inc.

11. Limitation of Liability

We make every effort to provide high-quality courses and practicum experiences, but we are not liable for delays, interruptions, or failures in service caused by third-party platforms (such as video conferencing tools), internet outages, or other technical issues outside our control.

We do not guarantee uninterrupted access to any online course or live session. It is the responsibility of the participant to ensure reliable internet access, a functional device, and a suitable learning environment.

We are not responsible for any loss, damage, or inconvenience resulting from:

Technical failures on third-party platforms,

Scheduling conflicts or rescheduling limitations,

Incompatibility with a participant’s device or software,

Delays in login or access caused by The TEFL Institute or other partners,

Delays due to your internet issues, missed sessions, or inability to meet the schedule,

The actions or conduct of any third-party instructor or facilitator.

We do not guarantee employment or visa approval upon completion of any course or practicum.

We are not liable for any misuse or unauthorized use of company-assigned platforms or email accounts.

In no event shall The Brook Hill Alliance, Inc., its affiliates, or staff be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of data, loss of income, or loss of opportunity, arising from or related to participation in a TEFL course or practicum. Brook Hill’s total liability shall not exceed the total amount paid by the participant for the specific course or practicum.

12. Privacy and Data Protection

We value your privacy. Personal information collected is stored securely and used only to deliver the course or practicum experience. When you enroll:

Your data will be shared with The TEFL Institute solely to provide course access.

Your contact information may be used by us to coordinate your practicum and provide related support.

If you are a resident of the EU, you have specific rights under GDPR, including the right to access, correct, or delete your data. Please review The Brook Hill Training Institute’s full Privacy Policy for more information. To view The TEFL Institute’s Privacy Policy, please click here.

13. Governing Law

These Terms are governed by the laws of the State of New Jersey, United States. Any disputes will be resolved under these laws.

14. Indemnification

You agree to indemnify, defend, and hold harmless The Brook Hill Alliance, Inc., its affiliates, staff, and partners from and against any and all claims, damages, liabilities, losses, or expenses arising from your violation of these Terms, misuse of assigned accounts or materials, or unlawful conduct during your participation in any course or practicum.

15. Acceptance of Terms

By purchasing a course or practicum through us, you agree to these Terms and Conditions. You’ll be required to confirm acceptance before final checkout.

We may update these Terms occasionally. If we do, the changes will be posted here. Continued use of our services means you accept the updated Terms.

Thank you for choosing The Brook Hill Training Institute! We’re here to support you on your TEFL journey. If you have any questions, contact us at Traininginstitute@tbha.co

Last Updated: June 18, 2025