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Privacy Policy

At The Brook Hill Alliance, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our TEFL programs and related services. 

 

1. Who We Are 

The Brook Hill Alliance operates TEFL certification and practicum training services. We are the data controller responsible for processing your personal information in connection with your use of our website, TEFL courses, and practicum programs. 

 

2. What Information We Collect 

We collect the following types of information: 

  • Contact details: Name, email address, phone number, mailing address, birthdate. 

  • Course and practicum details: Purchase history, enrollment status, practicum participation. 

  • Technical data: IP address, browser type, time zone settings, and platform. 

  • Usage data: Pages visited, interactions with content, and preferences. 

  • Account data: Information related to your Google Workspace or Zoom accounts assigned by us. 

 

3. How We Use Your Information 

We use your personal information to: 

  • Process your course and practicum enrollment. 

  • Deliver services, including email communications, support, and scheduling. 

  • Administer your participation in teaching practica. 

  • Provide access to necessary online tools (e.g., Google Drive, Zoom). 

  • Maintain records and comply with legal obligations. 

We do not sell or share your personal information with unaffiliated third parties for marketing purposes. 

 

4. Legal Basis for Processing (GDPR) 

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the context: 

  • Contract: To fulfill our obligations under a contract (e.g., delivering a course). 

  • Consent: When you explicitly provide consent (e.g., subscribing to updates). 

  • Legal Obligation: When necessary for compliance with laws. 

  • Legitimate Interests: For purposes like improving services, provided your rights are not overridden. 

 

5. How We Share Your Data 

We may share your data with: 

  • The TEFL Institute: To provide access to your purchased course. 

  • Technology providers: Such as Google and Zoom, for platform delivery. 

  • Service providers: Web hosting, customer support, payment processors. 

We require all third-party providers to protect your information and use it only for specified purposes. 

 

6. Data Retention 

We retain your personal data only as long as necessary: 

  • For course and practicum administration. 

  • To comply with legal and accounting obligations. 

  • For customer service and recordkeeping purposes. 

We will securely delete or anonymize data once it is no longer needed. 

 

7. International Transfers 

If you are outside the United States, your data may be transferred to and processed in countries that may not have equivalent data protection laws. We take appropriate measures to ensure your data is treated securely. 

 

8. Your Rights (EU/EEA residents) 

You have the right to: 

  • Access your personal data. 

  • Correct or update inaccurate information. 

  • Request data deletion (in certain circumstances). 

  • Object to processing or request restrictions. 

  • Data portability. 

To exercise any of these rights, contact us at traininginstitute@tbha.co. 

 

9. Data Security 

We implement safeguards to protect your data, including: 

  • Encryption 

  • Secure passwords 

  • Limited access to staff on a need-to-know basis 

  • Regular system monitoring 

 

10. Use of Cookies 

We use cookies to improve your browsing experience and analyze site usage. You can manage cookie settings through your browser. 

 

11. Children’s Privacy 

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. 

 

12. Updates to This Policy 

We may update this policy periodically. We will notify you of any significant changes via our website. 

 

13. Contact Us 

If you have questions or concerns about your privacy, contact: 

The Brook Hill Alliance 

Email: traininginstitute@tbha.co 

Mailing Address: 221 River Street, Floor 9 

Hoboken, NJ 07030 

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Last updated: May 13, 2025 

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